Return/ Replacement Request may be placed if the product received by you (USER) is damaged, defective or item different from what was ordered. To initiate a return or replacement request, please visit the Order Details in My Account.
In case we receive a cancellation e-mail and by that time the order has already been "processed" by the seller, the order cannot be cancelled. Ergoworksinc.com has the complete right to decide whether an order can be cancelled or not. The customer agrees not to dispute the decision made by Ergoworksinc.com and accept Ergoworksinc.com’s decision regarding cancellation.
Ergoworksinc.com reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received.
• Items that you no longer need or have ordered in error, please inform us before it is dispatched/ shipped. No replacement or return request would be entertained in this regard, once the order is shipped.
• Customer care is our priority and we pay extreme attention while packing the orders. Still, if you receive a book that is different from what was ordered, please contact us as soon as possible, for the replacement of the product.
• We take utmost care while packing your order so that it reaches you safely. But, in case you receive a damaged/ defective product, please place a request as early as possible. Replacement will be offered, if the issue is reported within 2 days from the date of receiving the order.
• Damaged/ defective items must be returned in the original condition they were received in with all the accompanying accessories.
• Return facility is available only via self-returns. Return Pick Up facility is not available for any item not sold by us. Also, the shipping charge for the same is to be borne by the customer.
• All items returned must be unused and in their original condition with all original tags or boxes and packaging intact.
• Return shipping charges borne by you, in case of Damaged/ defective items, will be refunded back to you in form of coupons.
• If a free gift is offered with the product you wish to return, then, you have to return the gift as well, along with the product.
• Replacement can be initiated only if the product is in stock. Unfortunately, if it is out of stock, then refund would be initiated against the same, after your consent.
• Returns are not possible in following scenarios:
• If the time for placing the return request has passed.
• Items, if returned without original packaging, tags, freebies or accessories.
• Item gets damaged because of use and is not returned in the same condition as received by you.
• Any item which has been installed or used.
• Products that have been tampered in any manner.
• Anything damaged due to misuse of the product.
• Products that are sold as Combo sets cannot be returned individually.
• Cases of unavailability of products or a service problem:
• If the item sent for replacement is not available, we will try to give you the best possible alternatives, but at the end, choice of the customer will be final.
• If the order is confirmed by us and the product is not shipped on time to the customer, then we give refunds to the customer, if the customer demands.
• 100% refund will be given, if product is not available or we are not able to ship the products.
• For courier products, if the delivery address is out-side the service area, then 100% refund will be given to the customer.
• Refund to be processed within 7-10 Days after the returned products have been received via Bank Transfer or Cheque.
• A product ordered in error or no longer required. It can only be cancelled before dispatch.
• All the refunds would be made in the form of reward points with a validity of 6 months, details regarding which will be sent to your registered e-mail address.
• You may contact our support team anytime by mailing them at: firstname.lastname@example.org and you can also call us at: +91 80 2258 1456
To place the replacement/return request, please click the Return Button in Order details of the order, for which you wish to place the request.
Once, we receive a request from your end, we may or may not authorize the same, depending upon the reason for replacement. Once the request is authorized, you may send the product back to us at: +91 80 2258 1456 Once we receive the article back, it would go through inspection, if the reason seems valid; refund/replacement would be initiated for the same.
Please contact ergoworksinc.com to get information about any additional policies that may apply.